Job Description Summary: This position leads complex system and process configuration based on the needs of the business and supports day-to-day operations of Whataburger’s implementation of its Human Capital Management Systems (HCMS). Provides functional and technical guidance to all Human Resources functions to support the development of Support Systems and Operations end users as it relates to the utilization of HCMS and components. Takes ownership of analyzing, enhancement, and run-the-business requests. Consults with key business stakeholders to elicit and develop business and technical requirements. Responsible for developing and supporting the configuration, operations, maintenance, testing, troubleshooting, and reporting of the HCMS.
Total Rewards:
- Competitive Weekly Pay
- Bonus Program with 250% Upside Potential
- Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
- Opportunities for Career Development and Growth
- Healthcare and Life Insurance Benefits
- Paid Time Off - 5 Weeks on Day 1
- Flex Weeks - Remote Work Arrangement
- Paid Corporate Holidays
- 401(k) Savings Plan with a Competitive Company Match
- Paid Parental Leave – Subject to Eligibility Requirements
- Short-Term Disability
- Long-Term Disability
- Scholarship Program - You and Your Dependents are Eligible!
- Whataburger Family Foundation (Hardship Grant Assistance)
- Discounted Meals For You and a Guest
- Wireless Service Discounts
- Computer & Software Discounts
- Fitness / Gym Discounts
- Awards and Recognition For All You Do
- Retirement Celebration Program
Responsibilities:
- Provides functional and technical support of HCMS. Serves as a primary source for tier 2/tier 3 technical advice, guidance, and support to Whataburger Family Members in the utilization of the HCMS and components.
- Develops and maintains integrations and interfaces associated with the multiple modules within the HCM.
- Conducts research to explore alternative troubleshooting options and ensure they are considered, evaluated, and communicated; makes recommendations and educates our customers on best practices.
- Identifies risks and issues and escalates as necessary.
- Researches and documents recommendations or solutions for upgrades, improvements, issue resolution, and strategies to ensure a stable, available, and protected technical infrastructure.
- Conducts extensive system testing and User Acceptance Testing for enhancements and/or break-fixes. Supports and maintains modifications, utilities, and tools associated with the HCMS and integrated third-party vendors.
- Provides HCMS administration and maintenance as necessary. Maintains key aspects of the system and modifies as business requirements change. Consults with the business and acts as a key contributor to influence and provide input for changes to the system.
- Initiates and/or contributes to the development of accurate documentation of business requirements, training materials, process narratives, and process flows.
- Assists with project planning, documentation, communication, development, training, and implementation activities as needed.
- Analyzes and develops HCMS advanced reports to support the business.
- Works with Information Technology Department and other Departments as required to provide user support and systems analysis and to leverage technology solutions to meet customer requirements.
- Assumes additional responsibilities as assigned.
Education:
- Bachelor’s degree or equivalent work experience required
Experience:
- 2+ years’ experience with support and administration of Human Capital Management Systems
- Experience in Workday configuration, Workday Administration, and Workday Modules is required
- Experience in contributing to the management of projects is preferred
- 5+ years’ experience preferably in restaurant industry
Knowledge, Skills & Abilities:
- Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)
- Advanced proficiency in one or more of the following HR processes: Recruiting, New Hire Onboarding (e.g., I-9, Tax Forms, etc.), Performance Management, Online Learning & Development, and/or Payroll and Benefits
- Proficiency in Workday required
- SQL database/report writing preferred
- Understanding of database design, structure and functions preferred
- Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
- Ability to work in a team environment
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
